Terms of Use

1.1 Creating an account. Some features of the Service require you to register for an account. When you register, you agree to provide accurate and complete information and to keep that information current. You can close your account at any time by emailing team@takeflow.io. We may suspend or terminate your account as described in Section 9.

1.2 Account security. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, including activity by the colleagues you invite to your workspace. If you believe your account has been accessed without your authorization, please notify us immediately. We are not liable for any losses resulting from your failure to keep your credentials secure.

2.1 License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal business purposes.

2.2 Restrictions. You may not: (i) license, sell, rent, lease, transfer, assign, distribute, or commercially exploit the Service or any content on it; (ii) modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Service; (iii) access the Service in order to build a similar or competing product or service; (iv) copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Service except as expressly permitted by these Terms; (v) use the Service to send unsolicited messages, or any message that violates the terms of a messaging platform you connect to your workspace (such as the WhatsApp Business terms); or (vi) use the Service in violation of any applicable law. All copyright and proprietary notices on the Service must be kept intact on any copies you are permitted to make.

2.3 Changes to the Service. We may modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

2.4 Support. We provide support by email as described on the Service. Beyond that, we have no obligation to provide you with support or maintenance for the Service unless a separate written agreement says otherwise.

2.5 Ownership. All intellectual property rights in the Service and its content, including copyrights, patents, trademarks, and trade secrets, belong to Company or its suppliers. These Terms do not transfer any ownership rights to you, except for the limited access rights in Section 2.1. All rights not expressly granted are reserved.

2.6 Your content. You retain ownership of the data and content you and your team load into your workspace ("Customer Data"). You grant us a license to host, process, transmit and display Customer Data solely as needed to provide the Service to you and as described in our Privacy Policy and Data Processing Addendum. You are responsible for having the rights and permissions needed to load Customer Data into the Service.

2.7 Feedback. If you share feedback or suggestions about the Service with us, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully-paid, royalty-free license to use that feedback freely, in any manner and for any purpose, without attribution. Please do not submit any feedback that you consider proprietary or confidential.

3.1 Plans. Paid plans and their prices are described on the Service at the time you subscribe. Prices are in U.S. dollars unless stated otherwise and exclude taxes, which we will add where required.

3.2 Automatic renewal. Paid plans are subscriptions. Your subscription renews automatically at the end of each billing period (monthly or yearly, as you selected) and your payment method will be charged the then-current price for your plan at each renewal until you cancel. You can cancel at any time by emailing team@takeflow.io from the address on your account. Cancellation takes effect at the end of the current billing period. Enterprise plans require at least 90 days' written notice of cancellation; the plan ends at the close of the billing period in which the notice period expires.

3.3 Payment. Payments are processed by Stripe. By providing a payment method you authorize us and Stripe to charge it for all fees due. If a payment fails, we may suspend the Service until it is paid.

3.4 Refunds. Refunds are governed by our Refund Policy, which is incorporated into these Terms.

3.5 AI credits. Each plan includes an allowance of AI usage for the billing period, and further credits may be purchased where your plan allows. Unused credits expire at the end of the billing period they belong to. They do not carry forward, accumulate, or transfer to another period, plan or account, and they are not refundable or exchangeable for cash. Our Refund Policy sets out how this works when a plan is cancelled or refunded.

3.6 Price changes. We may change plan prices with at least 30 days' notice by email. The new price applies from your next renewal after the notice period. If you do not agree, you may cancel before the renewal.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes the types of personal data and other information we collect from you or your device, how we use that information, and the circumstances under which we may share it with third parties.

4.1 Processing of personal data. By using the Service, you acknowledge that you have read and understand our Privacy Policy and that Company will process your personal data and other information in accordance with the Privacy Policy. If there is a conflict between these Terms and the Privacy Policy with respect to the collection, use, or processing of your personal data, the Privacy Policy will control.

4.2 Cookies and tracking technologies. The Service may use cookies, web beacons, pixels, and similar tracking technologies ("Tracking Technologies") to collect information about your use of the Service. For details on what Tracking Technologies the Service uses, what information they collect, and how you can manage your preferences, please refer to our Cookie Notice.

4.3 Customer Data. Where Customer Data includes personal data about your customers, staff or contacts, we process it on your behalf under our Data Processing Addendum, which forms part of these Terms.

4.4 AI features. Your use of the AI-powered features of the Service is also subject to our Use of AI Terms, which form part of these Terms.

You agree to defend, indemnify, and hold harmless Company and its officers, employees, and agents from any claims and reasonable costs or attorneys' fees arising out of (i) your use of the Service, (ii) Customer Data, (iii) your violation of these Terms, or (iv) your violation of any applicable law or regulation. We may assume control of the defense of any such claim at your expense, and you agree to cooperate with our defense. You agree not to settle any such claim without our prior written consent. We will make reasonable efforts to notify you promptly of any claim we become aware of.

6.1 Third-party services. The Service may include links to or integrations with third-party websites or services, including messaging, advertising, payment and AI platforms you choose to connect (collectively, "Third-Party Services"). We do not control, endorse, or take responsibility for any Third-Party Services. You use all Third-Party Services at your own risk, and you acknowledge and agree that the applicable third party's own terms and privacy practices will apply to such use.

6.2 Other users. Your interactions with other users of the Service, including members of your own workspace and the people you message through it, are solely between you and those users. We are not responsible for any loss or harm resulting from those interactions, and we reserve the right, but have no obligation, to get involved in disputes between users.

6.3 Release. To the fullest extent permitted by law, you release Company and its officers, employees, agents, successors, and assigns from all claims, demands, and damages of any kind arising out of or related to the Service, other users, or Third-Party Services. If you are a California resident, you waive California Civil Code Section 1542, which provides: "A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor or released party."

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL CODE, OR THAT OUTPUT GENERATED BY AI FEATURES WILL BE ACCURATE OR COMPLETE. WHERE APPLICABLE LAW REQUIRES WARRANTIES, THEY ARE LIMITED TO 90 DAYS FROM YOUR FIRST USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) COMPANY AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE; AND (B) OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS IS CAPPED AT THE GREATER OF (i) $50 USD AND (ii) THE AMOUNT PAID TO COMPANY BY YOU UNDER THESE TERMS IN THE SIX MONTHS PRIOR TO THE INCIDENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MULTIPLE CLAIMS DOES NOT INCREASE THIS CAP.

These Terms remain in effect while you use the Service. We may suspend or terminate your access (including suspending access to or deleting your account) at any time and for any reason, including if we believe you have violated these Terms. We are not liable to you for any such termination. If we terminate a paid plan without cause, we will refund the unused portion of any prepaid fees as described in the Refund Policy. After termination you may request an export of your Customer Data within 30 days as described in the Data Processing Addendum. Upon termination, Sections 2.2 through 2.7 and Sections 4 through 12 will survive.

The provisions in this Section 10 apply only to users to the extent such users are subject to the laws of the applicable states identified below. If a provision in this section conflicts with another provision of these Terms, the state-specific provision controls for users subject to that state's laws.

10.1 California. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, at 1625 N. Market Blvd. Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210. Under California Civil Code Section 1789.3, California users of the Service are entitled to the following specific consumer rights notice: The provider of the Service is Inference AI Labs Inc., 440 North Barranca Avenue, Covina, California 91723, United States. To file a complaint regarding the Service, or to receive further information regarding use of the Service, send a letter to the above address or contact us at team@takeflow.io. You may also contact the Complaint Assistance Unit at the address and phone number above. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of your personal information. For details on how to exercise these rights, please see our Privacy Policy.

10.2 Colorado. If you are a Colorado resident, you may have additional rights under the Colorado Privacy Act (CPA), including the right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, and certain profiling. For details, please see our Privacy Policy.

10.3 Connecticut. If you are a Connecticut resident, you may have additional rights under the Connecticut Data Privacy Act (CTDPA), including rights of access, correction, deletion, and data portability, as well as the right to opt out of the sale of personal data, targeted advertising, and profiling. For details, please see our Privacy Policy.

10.4 Virginia. If you are a Virginia resident, you may have additional rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of the processing of your personal data for targeted advertising, sale, or profiling. For details, please see our Privacy Policy.

10.5 Nevada. If you are a Nevada resident, you have the right under Nevada Revised Statutes Chapter 603A to direct us not to sell certain information we have collected or will collect about you. To exercise this right, please contact us at team@takeflow.io.

10.6 Other states. Residents of other states with comprehensive consumer privacy laws, including Texas, Oregon, Montana, Utah, Iowa, Indiana and Tennessee, may have similar rights. For details, please see our Privacy Policy.

11.1 Changes to Terms. We may update these Terms from time to time. If we make material changes, we may notify you by email (at the address on file) or by a prominent notice on the Service. Your continued use of the Service after notice of changes means you accept the updated Terms.

11.2 Governing law. These Terms and any dispute arising out of or related to these Terms or the Service will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. For any claim or dispute not subject to the arbitration provisions in Section 12, you and Company irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware. Notwithstanding the foregoing: (a) either party may bring an action in any court of competent jurisdiction for injunctive or other equitable relief to protect its intellectual property rights (including patents, copyrights, trademarks, and trade secrets); and (b) either party may bring an individual action in small claims court for claims within that court's jurisdictional limits.

11.3 Export. You agree not to export, re-export, or transfer any technical data or products acquired from the Service in violation of U.S. export control laws or applicable regulations in other countries.

11.4 Electronic communications. By using the Service, you consent to receiving communications from us electronically (by email or notices posted on the Service). These electronic communications satisfy any legal requirement for written notice.

11.5 Accessibility. Company is committed to making the Service accessible to all users, including individuals with disabilities. We endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). If you experience any difficulty accessing or navigating the Service, or if you have suggestions for improving accessibility, please contact us at team@takeflow.io. We will make reasonable efforts to address accessibility concerns promptly.

11.6 Entire agreement. These Terms (together with the Privacy Policy, Cookie Notice, Refund Policy, Use of AI Terms, Data Processing Addendum and any other policies or guidelines referenced herein) are the entire agreement between you and Company regarding your use of the Service. If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to be valid, and the remaining provisions will continue in effect. Our failure to enforce any provision is not a waiver of that provision. The word "including" means "including without limitation." You may not assign these Terms without our prior written consent; we may assign them freely. These Terms bind any permitted assignees.

11.7 Copyright and trademark. Copyright © 2026 Inference AI Labs Inc.. All rights reserved. All trademarks, logos, and service marks displayed on the Service are owned by Company or third parties. You may not use any of them without prior written consent from the owner.

11.8 Contact information. Inference AI Labs Inc., 440 North Barranca Avenue, Covina, California 91723, United States. Email: team@takeflow.io.

Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.

12.1 Applicability. Except as described below, you and Company agree to resolve all disputes arising out of or relating to the Service, its services, or these Terms through binding individual arbitration, not in court. Exceptions include: (i) claims that qualify for small claims court, brought on an individual basis; and (ii) requests for equitable relief related to intellectual property (such as trademarks, trade secrets, or copyrights). This arbitration agreement applies to all claims, including those that arose before you agreed to these Terms.

12.2 Try to resolve first. Before starting arbitration, the parties agree to try to resolve the dispute informally. The party raising the dispute must send written notice (an "Informal Notice") to the other party. Within 45 days of receiving that Informal Notice, the parties will meet by phone or video in good faith to try to work things out. Company's notice address: team@takeflow.io, or Inference AI Labs Inc., 440 North Barranca Avenue, Covina, California 91723, United States. If the informal dispute resolution process doesn't resolve the dispute within 60 days, either party may start arbitration.

12.3 Arbitration rules. Arbitrations will be administered by JAMS (www.jamsadr.com). Claims under $250,000 (excluding fees and interest) will use JAMS' Streamlined Arbitration Rules; larger claims will use JAMS' Comprehensive Arbitration Rules. Unless the parties agree otherwise, arbitration will be conducted in the county where you live. All arbitration materials and documents are confidential.

12.4 Arbitration request. The arbitration request must include: (i) your contact information and account email (if applicable); (ii) a description of the claims and supporting facts; (iii) the relief you're seeking and a good-faith damages estimate; (iv) confirmation that you completed the informal resolution process; and (v) proof of any required filing fee payment.

12.5 Authority of arbitrator. The arbitrator has authority to resolve all arbitrable disputes, including questions about the scope and enforceability of this arbitration agreement, except that courts (not arbitrators) will decide: (i) challenges to the class action waiver below; (ii) disputes about arbitration fees; (iii) whether a condition precedent to arbitration has been satisfied; and (iv) which version of this agreement applies. The arbitrator may award the same relief as a court, but on an individual basis only. The arbitrator's award is final and binding, and judgment may be entered in any court with jurisdiction.

12.6 Waiver of jury trial. BY AGREEING TO ARBITRATION, YOU AND COMPANY WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.

12.7 Waiver of class actions. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR COMPANY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. The arbitrator may only award relief on an individual basis. If a court finds this class action waiver unenforceable as to a specific claim, that claim may be litigated in state or federal court in Delaware; all other claims remain subject to arbitration.

12.8 Attorneys' fees. Each party bears its own attorneys' fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose.

12.9 Batch arbitration. If 100 or more substantially similar arbitration demands are filed against Company within a 30-day period by the same law firm or coordinated group, JAMS will batch them into groups of 100 and appoint one arbitrator per batch, with one set of fees per batch.

12.10 Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to Inference AI Labs Inc., 440 North Barranca Avenue, Covina, California 91723, United States, or by email to team@takeflow.io. Your notice must include your name, address, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.

12.11 Severability. If any part of this arbitration agreement is found invalid, it will be modified to the minimum extent necessary to make it enforceable; the rest of the agreement remains in effect.