Refund Policy

We sell subscriptions, billed through Stripe in U.S. dollars. There is no free trial; your plan starts, and your first charge is made, when you complete checkout.

Prices exclude taxes. Where we are required to collect sales tax, VAT or GST, it is added at checkout and shown on your receipt.

You may cancel a monthly plan at any time. Your plan stays active until the end of the current billing period, and you will not be charged again. Enterprise plans are the exception: they require at least 90 days' written notice, and the plan ends at the close of the billing period in which that notice period expires.

We do not provide prorated refunds for partial months on monthly plans.

If you experience a significant outage or service failure during a billing period, contact us and we will consider a credit against your next invoice.

Yearly plans are eligible for a partial refund if you ask within 30 days of the first charge for that plan. We refund the unused part of the term only, worked out pro rata from the date we receive your request. The part of the term you have already used is not refunded.

Before we issue the refund we deduct the value of any AI credits already used, as described in AI credits and included usage below. We will show you the calculation before anything is paid out.

After 30 days, a yearly plan may be cancelled but is not eligible for a refund. Your plan stays active until the end of the yearly term, and it will not renew.

The 30-day window applies to the first purchase of a yearly plan only. It does not apply to renewals, unless we have raised the price of your plan at that renewal without notice.

Pay-per-workflow subscriptions follow the same rules as the monthly or yearly plan they are billed on. Reducing the number of workflows takes effect from your next billing period and does not trigger a refund for the current one.

Each plan includes an allowance of AI usage for the billing period it covers, shown as MCP calls on the plan comparison. Some plans include a set number, others are unlimited. You can buy additional credits where your plan allows it.

AI credits are not refundable. This applies both to the allowance included with a plan and to any credits you buy on top of it. Credits are not exchangeable for cash or account balance, and cancelling, downgrading or letting a plan lapse does not produce a refund of credits, used or unused.

AI credits do not carry forward. Any part of your allowance you have not used expires at the end of the billing period it belongs to. Unused credits do not roll over into the next period, do not accumulate, and cannot be moved to a different plan, a different account, or another organization. Each period starts with a fresh allowance and nothing left over from the last one.

If you cancel part-way through a period, your remaining credits stay available until the plan ends, and then stop. They are not paid out.

Where we refund a yearly plan under the 30-day rule above, the unused part of the term is worked out first, and the value of any AI credits already used is deducted from it, charged at our standard rate for additional credits. We will show you that calculation before the refund is issued.

Refund terms for custom or enterprise plans are governed by the order form or service agreement signed with your organization. Please refer to that document, or contact us, for the terms that apply to you.

If we terminate your plan for a reason other than your breach of the Terms of Use, we will refund the unused portion of any fees you paid in advance, calculated pro rata from the date of termination.

If we terminate your plan because you breached the Terms of Use, no refund is due.

• One-time setup fees, custom development work, and training services.
• AI credits, whether included in a plan or bought separately, as described in AI credits and included usage above.
• Add-on purchases and usage-based charges beyond your plan limits.
• Fees for any billing period during which your account was suspended for breach of the Terms of Use.

Email team@takeflow.io from the email address on your account and ask us to cancel. We will confirm by email within 2 business days and your plan will end at the close of the current billing period, or for Enterprise plans at the close of the billing period in which the 90-day notice period expires. There is no cancellation fee.

Email team@takeflow.io from the email address on your account with the plan you purchased and the reason for your request.

We review refund requests within 5 to 7 business days and tell you the outcome by email.

Approved refunds are returned to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to show the credit. Refunds are made in the currency you were charged in; we are not responsible for differences caused by exchange rates or bank fees.

Please contact us before disputing a charge with your bank. We can usually resolve billing problems faster than a chargeback, and a chargeback opened while a refund request is in progress may delay both.

We may update this Refund Policy from time to time. Changes apply to purchases and renewals made after the date at the top of this page; they do not reduce the refund rights attached to a purchase you have already made.