Privacy Policy

1. Introduction

GRID Labs LLC ("we," "our," or "us") operates the Flow platform and associated services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Use our AI-powered features and tools
• Contact us for support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback forms

Usage Data

We automatically collect certain information when you access and use our Service, including:

• IP address and device identifiers
• Browser type and version
• Pages visited and time spent on our Service
• Features used and interactions with our AI tools
• Error logs and performance data

AI Training Data

Important: We do not use your personal data, documents, or conversations to train our AI models. Your data remains private and is only used to provide you with our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process your requests and transactions
• Improve our AI algorithms and user experience
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for sensitive data
• Secure socket layer (SSL) technology
• Regular security audits and assessments
• Limited access controls and authentication
• SOC 2 compliance procedures

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information

To exercise these rights, contact us at pay@gridlabs.org.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Service. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our Service may integrate with third-party services (such as Google Calendar, email providers, etc.). These integrations are governed by the respective third-party privacy policies in addition to this policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: